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What Makes a Shipping Company Reliable? 7 Key Questions to Ask
There are many shipping companies on the market, making choosing a company difficult. In this article, we will answer the most important questions that may cross your mind when choosing a shipping company. If you’re looking for a company with reasonable prices, extensive experience, and excellent service, follow this article for more important details.
How to Choose a Distinguished Shipping Company?
Before contracting with one of the shipping companies, it is essential to ensure that they meet a set of criteria that guarantee reliable and safe service. These criteria will help you choose the right company and avoid any potential risks or losses during the transportation of goods. These are the most important points to consider before choosing a shipping company:
- Choose a company that enjoys customer trust and a positive market track record. The opinions and experiences of previous customers are a strong indicator of service quality.
- Ensure that the company has experience in the types of shipments it handles and in the markets it targets, as this is reflected in the efficiency of implementation.
- Review price quotes carefully and balance cost with service quality, especially when dealing with large or frequent shipments.
- Having insurance that covers damage or loss provides additional financial security, with the ability to track shipments using accurate systems.
Before making a choice, make sure to ask the shipping company specific and thorough questions. This helps verify their professionalism, operational standards, and ability to protect your goods throughout the shipping process. Below are some of the most important questions to include in your evaluation checklist:
Are you licensed, insured, and certified?
ISC is a leading shipping company in the Middle East, offering comprehensive services including port agency, freight forwarding, RORO shipping, customs clearance, trucking, and warehousing. It holds a Safety Management Compliance Document (DOC) and issues a Safety Management Certificate (SMC) to each vessel in its fleet after undergoing a thorough audit according to internationally recognized specifications. These certificates are not mere formalities; rather, they reflect a daily commitment translated through integrated SMS systems that comply with ISM standards to ensure vessel safety, crew protection, and the preservation of the marine environment.
What is your safety and damage record?
We pride ourselves on our track record, demonstrating true commitment in the world of shipping companies. We ensure periodic maintenance, regular inspections, and comprehensive documentation of any defect or incident, with corrective action taken quickly and effectively. We also reflect our commitment to safety by directing our systems toward preventing accidents rather than dealing with them when they occur. We employ specialized teams, the best shipping company teams, and a strict organization that combines field monitoring with strategic advance planning.
How do you ensure on-time delivery?
Our service system consists of a well-thought-out plan and professional coordination at every step of the journey—from advance planning to final delivery. We rely on real-time tracking technologies and continuous information updates, and we respond immediately to any obstacles that arise, regardless of the challenges. Commitment to timeliness remains a commitment to your trust in us. At that moment, transparent communication transforms into a fulfilled promise of on-time arrival.
How Do You Handle Customs and Compliance?
We act as a seamless bridge, providing accurate and comprehensive preparation of essential shipping documents such as commercial invoices, packing lists, and bills of lading. We also classify goods according to the Harmonized Customs Numbering System and monitor the changing fees and requirements for each exporting or importing country.
Can you provide references or customer testimonials?
We let our customer satisfaction prove our credibility as the best shipping company. We have a global network of clients who attest to the quality of our services: hassle-free shipping journeys, accurate arrival times, and a communication experience that matches our dedication and expertise. Every satisfied customer is a true testament to our professional record.
What Is Included in Your Pricing — and What Isn’t?
What is included in the price of the best shipping company ISC:
Full-service shipping from the point of origin to the final destination.
Document preparation and management, including compliance with laws and obtaining necessary approvals, are key components of an effective document workflow.
Limited insurance covering basic risks during transportation.
What can be added as an optional extra:
- Comprehensive insurance covering a wide range of risks (such as insurance against damage or loss of cargo).
- Certain hazardous or restricted goods, like rocket fuel, may need special permits or regulatory approvals before transport.
- Storage fees or delays for any circumstances outside the agreed-upon delivery schedule.
How Do You Communicate During the Shipping Process?
We strive to provide a unique experience for you during the shipping process, as follows:
We send you instant alerts when any developments occur, even if nothing has changed.
We provide periodic reports on the location and progress of the shipment, step by step.
The company has provided a continuous support team throughout the shipping process, from clearance to final delivery, to ensure you are always on the same page and to answer your inquiries in real time.
Who are the best shipping companies?
With extensive experience in the Middle East shipping industry, ISC provides top-quality freight forwarding and tailored shipping services. With over two decades of experience since 1998, the company has established itself as a provider of integrated freight solutions, including port services, ocean and land freight, roll-on/roll-off services, customs clearance, trucking, and warehousing. We employ modern plans and technologies to ensure shipments arrive quickly and safely, making us a preferred partner for various sectors seeking quality freight services.
What are the advantages of International Shipping Company (ISC) as the best shipping company?
There are many shipping companies that offer integrated solutions to meet your needs, such as International Shipping Company (ISC), which stands out among all others as a truly reliable option for delivering shipments safely and smoothly from start to finish. Here are the company’s most prominent advantages:
- Clear accumulated experience, as since its founding, it has succeeded in building a record of smooth operations and outstanding services.
- It provides the best shipping company services, such as professional customs clearance, precise packaging, and arrangement within containers or trucks, in addition to easy internal and external transportation.
- You can track your shipment step by step from the point of receipt to arrival, providing complete clarity and control over the process.
- A support team is available to provide immediate assistance, explaining the steps and resolving issues directly, keeping the shipping experience smooth and simple.
How can I contract with shipping companies?
Their success stems from extensive experience, a large network, real-time tracking of shipments, and prices that suit the size and needs of customers.
What are the reasons for the success of shipping companies?
Because they combine all of these elements: extensive experience, comprehensive coverage, real-time tracking supported by smart systems, and fair prices.
Conclusion
If you’re looking for the best shipping companies in the world, you can’t find a better choice than International Shipping Company (ISC). Its distinction stems from years of extensive experience that have made it a distinguished name. It also offers numerous discounts, and its most important feature is speedy delivery.